1. INTRODUCTION

Sweetluxe Prime Group Limited (“Sweetluxe,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect information obtained through our website, services, platforms, communications, recruitment operations, facility services, retail operations, and affiliated business divisions including but not limited to:

* Sweetluxe Kids
* Sweetluxe Recruitment
* Sweetluxe Facility Services
* Sweetluxe Prime Group Limited

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect personal and non-personal information including but not limited to:

Personal Information

* Full name
* Email address
* Phone number
* Residential or delivery address
* Billing information
* Company details
* Recruitment and employment information
* Identification documents where required
* Payment-related information
* Communication records

Business Information

* Company name
* Business address
* Staff information
* Service requests
* Operational requirements

Technical Information

* IP address
* Browser type
* Device information
* Operating system
* Website usage behavior
* Cookies and tracking data
* Login information

Recruitment Information

* CVs and resumes
* Employment history
* Qualifications
* References
* Professional certifications
* Interview notes
* Background verification data where legally permitted

3. HOW WE COLLECT INFORMATION

We collect information through:

* Website forms
* Online purchases
* Email communications
* Recruitment applications
* Customer support interactions
* Service agreements
* Social media interactions
* Mobile applications
* Cookies and analytics technologies
* Third-party integrations and platforms

4. HOW WE USE YOUR INFORMATION

We may use collected information to:

* Process orders and payments
* Deliver products and services
* Respond to inquiries
* Provide customer support
* Manage recruitment processes
* Facilitate employment-related services
* Improve website functionality and user experience
* Personalize services and recommendations
* Send transactional communications
* Conduct internal business analysis
* Prevent fraud and unauthorized activities
* Comply with legal obligations
* Manage facility and operational services
* Improve security and monitoring systems

5. MARKETING COMMUNICATIONS

We may send promotional communications including:

* Product updates
* Service announcements
* Marketing campaigns
* Promotional offers
* Company news

Users may opt out of marketing communications at any time by:

* Clicking unsubscribe links
* Contacting customer support
* Updating communication preferences

Transactional and service-related communications may still be sent where necessary.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, analytics tools, and similar technologies to:

* Improve website performance
* Analyze user behavior
* Store preferences
* Enhance security
* Personalize user experiences

Users may manage cookie settings through their browser preferences.

Disabling cookies may affect website functionality.

7. SHARING OF INFORMATION

We do not sell personal information to third parties.

However, we may share information with:

Service Providers

* Payment processors
* Delivery and logistics providers
* IT and cloud service providers
* Recruitment partners
* Communication providers

Legal and Regulatory Authorities

Where required by law, regulation, legal process, or governmental request.

Business Transfers

In connection with mergers, acquisitions, restructuring, or sale of company assets.

8. DATA STORAGE AND SECURITY

We implement reasonable administrative, technical, and organizational measures to protect information against:

* Unauthorized access
* Loss
* Misuse
* Disclosure
* Alteration
* Destruction

Security measures may include:

* Password protection
* Access restrictions
* Encryption technologies
* Secure cloud storage
* Monitoring and auditing systems

Despite these measures, no electronic transmission or storage system can be guaranteed to be completely secure.

9. USER ACCOUNT RESPONSIBILITIES

Users are responsible for:

* Maintaining password confidentiality
* Protecting login credentials
* Preventing unauthorized account access
* Updating account information when necessary

Users must notify us immediately if unauthorized access or suspicious activity is detected.

10. RETENTION OF INFORMATION

We retain information only for as long as necessary to:

* Fulfill business purposes
* Provide services
* Comply with legal obligations
* Resolve disputes
* Enforce agreements

Retention periods may vary depending on operational, legal, and regulatory requirements.

11. CHILDREN’S PRIVACY

Our services are not intentionally directed toward children without parental or guardian involvement.

Where children’s products or services are involved, parents or guardians are responsible for supervising interactions and transactions.

We do not knowingly collect personal information from minors in violation of applicable laws.

12. RECRUITMENT PRIVACY

For recruitment and staffing services:

* Applicant information may be reviewed by employers and recruitment personnel.
* Candidates consent to processing of employment-related data for recruitment purposes.
* Background verification may be conducted where legally permitted.
* Submission of information does not guarantee employment.

Recruitment records may be retained for future opportunities unless deletion is requested where legally applicable.

13. FACILITY SERVICES DATA

For facility and operational services, we may collect:

* Site access information
* Operational schedules
* Service requirements
* Security-related information
* CCTV and monitoring data where applicable

Such information is used strictly for operational, safety, compliance, and service-delivery purposes.

14. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to external websites or services operated by third parties.

We are not responsible for:

* Third-party privacy practices
* External website content
* Third-party security measures
* Independent policies and procedures

Users should review third-party privacy policies separately.

15. INTERNATIONAL DATA TRANSFERS

Information may be stored or processed in jurisdictions outside your location where cloud providers, service partners, or operational systems are located.

By using our services, you consent to such transfers where legally permitted.

16. YOUR RIGHTS

Depending on applicable laws, users may have rights including:

* Access to personal information
* Correction of inaccurate information
* Deletion requests
* Restriction of processing
* Objection to certain processing activities
* Withdrawal of consent where applicable

Requests may be subject to legal and operational limitations.

17. DATA BREACH RESPONSE

In the event of a data breach or unauthorized access affecting personal information, we may:

* Investigate the incident
* Take corrective measures
* Notify affected individuals where legally required
* Cooperate with regulatory authorities where necessary

18. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time.

Updated versions will be published on our website with revised effective dates.

Continued use of our services after updates constitutes acceptance of the revised policy.

19. CONTACT INFORMATION

For privacy-related inquiries, requests, or concerns, users may contact us through the official contact channels provided on Sweetluxe Group Official Website

20. CONSENT

By accessing or using our website, services, or platforms, you acknowledge that you have read, understood, and agreed to this Privacy Policy.